Q – What does We Silver Jewelry do?

A – We sell a wide variety of 925 silver jewelry at bulk wholesale prices.

 

Q – Do I have to buy in bulk?

A – Yes. You need to place an order of at least $99.

 

Q – Why is it called 925 sterling silver?

A – This product is 92.5% silver. The remaining 7.5% consists of other metals like copper or stainless steel. You cannot use pure silver to produce jewelry because it is too soft.

 

Q – How hard is it to re-order the items I really like?

A – It is quite easy. Your past orders can be found in your “My Account” history. You will see the “order details” from previous orders. Find the one by the items you like the most. Click on it and it will tell you how many you ordered before. Now all you need to do is click on it, enter how many you want, and click the “Add to Cart” button. It is that simple!

 

Q – How do I order specific ring sizes?

A – You will find the ring sizes listed on each product page. If the size is not listed, this simply means that product is adjustable. We carry the right size for everyone.

 

Q – If I sign out prior to completing my order, will it be saved in the system?

A – Yes. When you sign back in your order will still be there. However, the available quantities will be adjusted in accordance with the present inventory. Someone else may have beaten you to the punch and ordered some of your intended items.

 

Q – How do we know your products are 925 sterling silver?

A – You will find a 925-silver stamp on our jewelry.

 

Q – Do your products contain lead, nickel or heavy metals?

A – No. We conform to the American, Europe, and International laws pertaining to jewelry content.

 

Q – You offer products with gold and rose gold finishes. Is this just coloring?

A – No. We do not use coloring. The products are plated with 14ct gold.

 

ACCOUNT INFORMATION

 

Q – How hard is it to set up an account?

A – It is not hard at all. Just click on My Account and register. You are ready to shop!

 

Q – What do I do if I forgot my password?

A – Simply go to the login page and click that you have forgotten your password. A new password will be sent to you via email. Once you have received this temporary password you can log in and replace it with a new one of your own.

 

Q – What if I request a new password and I never get the email?

A – Contact us and we will fix the problem.

 

ORDERS & PAYMENTS

 

Q – Is there a certain amount I need to order per piece?

A – No. All you need to do is meet the total $99 order minimum.

 

Q – Do you really offer discounts on bulk orders?

A – Yes. Buying in bulk is the best way to go. See our Discounts Page to learn more.

 

Q – What if I go to check out and it says my product is not in stock?

A – This means that another customer got there first. Your product is not secured until you have completed the payment process.

 

Q – Is your payment process secure?

A – Yes. We use the latest in technology to protect our customer’s payment information.

 

SHIPPING

 

Q – How long will it take to get my order?

A – We send the orders out in 48 hours from the factory. You should receive it in about 3 to 5 business days.

 

Q – Who will deliver my order?

A – Our orders are shipped by UPS or FedEx and USPS.

 

Q – Can I track my order?

A – Yes. You will be given a tracking number with your shipping confirmation.

 

CANCELLATIONS OR RETURNS

 

Q – What do I do if I receive broken items in my order?

A – We work hard to package items safely and securely. However, if this happens; send us an email message with the order number, item code, quantity, and picture of the damage. We will definitely make the situation right.

 

Q – What if I placed an order and decide I don’t want it?

A – You need to email us and cancel the order as quickly as possible. It is best to catch us before we send out the order. If the order has been shipped, you will have to send it back to us. Once we have received it, your refund will be processed.

 

Q – What if I receive the wrong products?

A – Follow the same process as with broken items. Send back the wrong items and we will replace them for you.